Housing Finance Bank has appointed Robert M. Kusiima Mugabe as its new Chief Operations Officer (COO), bringing more than 18 years of banking experience to the role as the Bank steps up efforts to improve efficiency, strengthen its operations and expand digital services.
Robert has worked across several areas of banking, including operations, treasury, balance sheet management, business growth, digital transformation, risk management and corporate performance. Over the years, he has led teams and initiatives aimed at improving processes, strengthening controls and supporting business growth.
He has been part of Housing Finance Bank’s Executive Team, previously serving as Head of Operations and, until recently, Acting Head of Treasury. In both roles, he was involved in managing key functions that support the Bank’s day-to-day operations, financial performance and growth plans.
Before joining Housing Finance Bank, Kusiima held senior positions in the banking sector, gaining experience in operations, business development, governance and organisational transformation.
He holds a Master of Business Administration (MBA) from the University of Nicosia and a Bachelor of Development Studies from Gulu University. He also has professional certifications in Scrum, Six Sigma, Agile Project Management, DevOps and Credit Management.
Kussiima takes on the new role at a time when banks are under growing pressure to make services faster, simpler and more convenient for customers. His experience in operations, treasury and digital transformation will be important as Housing Finance Bank continues to improve its systems, expand automation and strengthen service delivery.
The appointment also adds to the Bank’s efforts to build a stronger and more responsive business as it continues to serve customers across the housing finance and wider banking market.
